Patient Financial Services
Sitka Community Hospital's mission is to provide the best healthcare services to all persons, regardless of socioeconomic status. The Hospital offers financial counseling and assistance to help address any financial concerns patients or families may have regarding their care.
Questions About Your Bill
Please call Sitka Community Hospital at (907) 747-3241 and ask for the Patient Financial Services office. We are available Monday through Friday, 8:00 a.m. to 5:00 p.m.
Can I receive treatment at Sitka Community Hospital if I don't have insurance?
Sitka Community Hospital's mission is to provide the best healthcare services to all persons, regardless of socioeconomic status. The Hospital offers financial counseling and assistance to help address any financial concerns patients or families may have regarding their care. Our financial assistance policies reflect our dedication to working together with our patients in a compassionate and caring manner to identify options for resolving their financial obligations.
Sitka Community Hospital is owned and operated by the City and Borough of Sitka and has the responsibility to the community to maintain a sound financial base which will result in continued community service.
Do you need help paying your bill?
If you do not have insurance, you can speak with our financial counselor about payment plans and financial assistance by calling (907) 747-1733. If you lack the financial resources to pay for medical services you can contact our Social Services office at (907) 747-1718 to discuss available medical coverage options within the state of Alaska.
Does my insurance company require pre-certification or a second surgical opinion?
Many insurance plans have pre-certification and/or second surgical opinion requirements. Generally, patients or their physicians are responsible for obtaining pre-certification. To avoid any penalties or reduction of payments, for which you may be responsible, call your insurance company or employer for specific information.
How much of my bill will the insurance company pay?
The amount you pay depends on your policy. Most insurance companies require patients to pay a deductible and a percentage of the remaining cost of services (co-payments). Many insurance plans require pre-certification and will penalize you if it is not obtained. There also may be services for which your policy does not provide benefits and for which they will not pay. It is a good idea to study your insurance policy and talk to your employer or insurance representative if you have specific questions about your insurance plan. To find out what your insurance plan covers and what your financial obligation may be, call the Customer Service or Member Services Department of your insurance company (the phone numbers are on your insurance card).
How You Can Help in the Process
Arrive at our facility with your current insurance card and a picture ID. You will be asked to make arrangements for payment during the registration.
Patients with medical insurance must present identification cards, a copy of the contract or certification, and any other completed claim forms necessary for billing to the registration/reception. Your hospitalization coverage is a contract between you and your insurance company. As a courtesy to you, we will bill your insurance company. Payment of the hospital bill, however, is ultimately your responsibility. If your insurance plan does not provide full coverage, payment arrangements will be expected. Be prepared to make payment prior to service if your insurance company requires a co-pay or out-of-pocket expense.
If you do not have medical insurance, a deposit is required at the time of service and a payment schedule should be arranged with the financial counselor.
What to Expect During the Billing Process
We submit a claim to your insurance company based on the information provided when you registered. Co-payments, deductibles and co-insurance are expected at the time of your visit.
We wait for payment from your insurance company. If payment is not received in a reasonable amount of time, we may ask you to assist us by contacting your insurance carrier. The most frequent delay in processing third party insurance is caused when the insurance company requests information from the insured (i.e. accident information, questions regarding other insurance coverage, student status, etc.). Please let us know the results of this call so that we can update your records.
After your insurance company has made payment, you will be expected to pay any remaining amount due. You will receive an Explanation of Benefits from your insurance company that details your responsibility. You will also receive a statement from our facility if your total responsibility was not paid in full at time of service. Please pay your bill promptly.
Financial Disclosure For Extended Payments (PDF)